Terms and Conditions 

TERMS AND CONDITIONS FOR OUR SUMMER CAMPS ‘FIND EDUCATION’

Find Digs Ltd is operating under the name ‘Find Education’.

​

These Terms & Conditions apply to all students, regardless if booked individually or through an agent.

​

Payment and Deposit

For group bookings: 25% of total amount due on signing the agreement. The payment must include all and any bank transfer charges. Remaining balance must be paid to Find Education no later than eight weeks prior to students’ arrival. If flight cost is included in the programme’s price, final payment for summer courses must be made no later than 7th April.

​

For individual bookings: 20% of total amount due on completing the individual booking form. Remaining Balance must be paid to Find Education no later than six weeks prior to students’ arrival.

Airport transfers

Airport transfers are not included in the fees and will only be arranged upon request.

Cancellation

We strongly recommend that students take out insurance to cover fees and costs, in case of cancellation or early departure.

​

All cancellations must be made in writing and will take effect from the date we receive such notice. The following charges apply for courses cancelled:

​

• Cancellation fee, for cancellations made 4 weeks or more before commencement: 50% of the programme. 

• Cancellation fee, for cancellations made less than 4 weeks before commencement: 90% of the programme.

• Cancellations made once the student has commenced the programme: No fees are refunded.
   

If a student has booked and paid through a representative/agent, any refund payment will be made to the representative.

​

Visas

Where a visa is required, supporting documentation will be issued by Find Education, once 20% of the group deposit has been paid.

​

In the event that the visa application is declined, the following terms shall apply, provided that sufficient proof of the refusal is provided to Find Education.

​

• If proof of visa refusal is received by Find Education two months or more prior to arrival, then the student will be refunded in full, less a £40 administration charge per student.

• If proof of visa refusal is received between three weeks to two months prior to arrival, then the student will be refunded 80% of the total amount, less a £40 administration charge per student.

• If proof of visa refusal is received between one week to three weeks prior to arrival, then the student will be refunded 40% of the total amount, less a £40 administration charge per student.

• If proof of visa refusal is received less than one week prior to arrival, then the student will be refunded 20% of the total amount, less a £40 administration charge per student.
   

General Rules

The course rules outlined below and detailed in the Find Education Student’s Handbook are designed to ensure that all the students, staff and partners of Find Education are able to enjoy their stay in safety and free from any unpleasant, intimidating or aggressive behaviour.

​

The breach of any rule, as stated, may, if deemed significant, or prejudicial to other students, staff or partners of Find Education, result in dismissal from the programme. Furthermore, any student who breaks the law, uses violence, or displays aggressive, intimidating or persistent/inappropriate anti-social behaviour may be dismissed instantly from the programme. Should a student face instant dismissal, he/she will be withdrawn from the programme with immediate effect and will need to return home at his/her expense, at the earliest possible opportunity. 

​

Key elements of Find Education rules (details in Find Education Student’s Handbook – shared with all clients and partners) include the below:

• Students are expected to attend all meals, classes and arranged activities and excursions. Attendance registers are being kept.

• All damage to property, equipment, facilities and accommodation will be charged to the student.

• Gratuitous or wilful damage to school/host institution property, public property or other students' property may result in dismissal from the programme.

• Consumption or possession of alcohol by students of any age is not permitted and will result in dismissal from the programme.

• Use or possession of drugs is illegal, is not permitted and will result in instant dismissal from the programme.

• Use of violence or aggressive, intimidating or persistent/inappropriate anti-social behaviour towards another student or member of staff will result in dismissal from the programme.

• Any student who leaves the accommodation after curfew may be dismissed from the programme.

• We expect students to behave reasonably and appropriately at all times (including when online or using any form of messaging or social media) towards other students and school staff and to respect cultural, racial and religious differences.

• All students are expected to uphold the core British values of democracy, individual liberty, tolerance and rule of law.

​

Welfare

​

We make every effort to ensure students’ welfare at all times. Full details can be found in our Safeguarding & Student Welfare Policy (shared with all our clients and partners) and all parents/guardians must complete a parental consent form, upon registration. 

Students need to be in good mental and physical health when starting a programme. Any matters relating to health must be declared upon application, so that proper arrangements can be made for their care. Find Education reserves the right to reject a student’s application, if it is deemed that the company is unable to provide the conditions for the safe participation of the student in our programmes. 

​

All group leaders escorting groups in centres with underage students must have a ‘certificate of good conduct’ or ‘certificate of criminal record’ from their country of origin. Group leaders must be over the age of 20, when they arrive at any of the Find Education centres. Agents are obliged to ensure that group leaders in their employment have had the requisite background and criminal checks and comply with Find Education policies. 

​

Changes to the programme

Find Education reserves the right to change the details of our services, including courses, facilities, accommodation and course dates, where circumstances beyond the company’s control necessitate such amendment. Services include excursions, catering, bookings, timetables, lessons, evening activities, accommodation and dates.
 

Changes requested by clients

Find Education reserves the right to charge an administration fee of £40, each time a change or cancellation request is processed, after a place has been confirmed. Additionally, when a change request for a previously confirmed accommodation is received less than 7 days in advance of the scheduled arrival date, an equivalent of a week’s accommodation penalty fee will be charged. These fees will not apply to upgraded or extended courses.
 

Accident & medical insurance

All students must arrive with appropriate accident, medical and travel insurance. Proof of this may be requested on arrival, in the form of a document with the student’s name and date of coverage. Copies of all such insurance policies, and evidence that all premiums have been paid, needs to be sent to Find Education prior to arrival. The company recommends that all students take the insurance policy offered by Find Education, which is tailored to the needs of international students. Find Education is able to provide insurance for all students at a cost of £25 per person per week. 

Resolution of dispute

In the event of a dispute between an individual student and the school, procedures are in place to facilitate the resolution of the dispute, in accordance with Find Education Complaints Policy. Any complaint should first be made to the student’s Centre Manager/Academic Director. Each complaint will be fully investigated, provided that it is received within a month of the course ending and all fees have been paid.

Liability

Find Education, its staff, representatives, agents, shareholders and directors will not be liable for loss, damage, cost or injury to persons or property, howsoever caused, except where liability is expressly imposed by law. Find Education will not be liable in the event of any service contracted to be supplied by Find Education becoming impossible or unforeseeably impracticable or penal to supply, for any reason or any cause outside the control of Find Education.

​

Data Protection

Find Education will need specific personal information from each student, in order to process their application and enable their participation in our programmes. Each student or parent/guardian, when signing their application form, will be asked to give their consent for their personal information to be handled and kept securely by Find Education and for such details to be shared, as necessary, with the relevant departments of Find Education and partners/providers of education, accommodation and any other services related to our programmes.

​

In the event of any of the students wishing to withhold any of their personal information, at any time, they will need to notify Find Education immediately in writing.

​

Under UK law, Find Education is obliged to share information with UK Visas and Immigration services and the authorities, if required to do so.

​

In order to fulfil our obligations to our accreditation bodies and/or to the British Authorities, it may be necessary for us to request a copy of students’ passport and visa (if applicable), and to collect contact details for them, including a mobile number and an emergency contact. Students must agree to provide these details and keep them up to date, if there are any changes. All agents that collect and maintain such personal information, on behalf of Find Education, must contractually agree to share it, as necessary for the students’ care.

​

Find Education confirms that all personal information provided by the students will be kept secure and used only for the purposes of processing the students’ application and offering the best service possible, throughout their stay.

Promotional activity

The details of all Find Education programmes have been published in good faith. Every effort has been made to ensure the accuracy of all published material. Find Education does reserve the right to make any necessary amendments. Our clients will be notified immediately if such changes are made.

​

Sample programmes featured in marketing materials are for illustrative purposes and Find Education reserves the right to change these, when required.

​

Find Education reserves the right, unless we are advised to the contrary by a student’s parent/guardian in writing (or through the parental consent form), to use photographs or videos featuring our students, as part of Find Education promotional material.

​

Students will be asked to fill out a questionnaire at the end of the course. Find Education reserves the right to use this material in future promotion, unless otherwise stated by the parent/guardian.

​

Public Holidays and course duration

If a programme includes a public holiday, then there is no reduction in the course fees. Programmes are structured on the basis of a 7-night or 14-night stay; discounts will not be offered if a client elects to stay for 13 or 6 nights.

​

Force Majeure

Find Education is not liable in the event where we are unable to fulfil any service to which we are contractually bound because of fire, natural disaster, acts of government, failure of suppliers or subcontractors, acts of terrorism, labour disputes, travel delays and cancelations, or any other reasons which are beyond our control.

English Law 

​

English Law shall apply to the contract and any non-contractual disputes arising therefrom, and involved parties agree to submit to the exclusive jurisdiction of the English Courts. These Terms & Conditions must be read in conjunction with the contract for each booking. These Terms & Conditions, together with the agency agreement, constitute a legally binding contract.

​

Reviewed 06/11/2024